Position Title: Content designer
Location: Boreal, Belgium
Languages: Dutch and English
Duration: 12 months
Work mode: Hybrid (3/5)
Job Description:
* have experience in AI driven conversational copywriting/prompting;
* train your colleagues in this expertise (on the job, via workshops…) and bring them to next level;
* create conversations in Dutch & English or French & English, using your strong writing skills to craft clear, concise, and engaging dialogues that reflect our tone of voice
* are responsible for creating and optimising dialogues in Voiceflow;
* implement dialogues in our conversation management platform Google Dialogflow CX;
* train our bots to better understand what end-users say (in collaboration with AI specialists);
* monitor and analyse conversation logs;
As a Conversational (AI) Designer, your work will be used in both sales and after-sales contexts for different customer segments. We are looking for people with a strong affinity for digital customer needs, who are customer-centric (familiar with user research), dare to jump in the world of AI and have a flexible, positive attitude, especially in relation to change and digital transformation.
Together with the squad members you aim the best digital experience for customer with a higher CSAT and containment rate in the bot.
Required competences:
* conversational AI copywriting
* excellent written/editorial and verbal skills in Dutch & English or French & English - a solid grasp of grammar, syntax, semantics, and how people use language is crucial
* analytical skills
* very good communication skills
* proactivity and self-direction
* proven experience with configuring/setting up interactions in conversational bots (chat+voice)
* demonstrable experience with digital communication (chat, messaging, social media...) in a professional context
* experience with voice messaging is a plus (design for voice IVR, Alexa, Google Assistant...)
* familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert, understanding how these technologies work and how they can be applied is beneficial
* experience of working in an agile context
* ability to work under pressure.
An ideal candidate...
* is passionate about language, technology and AI
* is eager to learn and to take initiatives
* realises how conversational bots (chat+voice) should be designed from the point of view of both design and copy
* knows how these conversational bots work and what the possibilities and limitations are
* is a good communicator, both with management and with colleagues
* is a team player and can collaborate well with several profiles like NLP Designers, Product Owners, business stakeholders
* is creative and an out-of-the-box thinker
* is customer-oriented
* is a good organiser
* knows how to adopt a positive mindset and attitude, even in stressful situations
* is open to change related to working in a digital environment. DESIGN Chapter Area