We currently have a vacancy for an IT Support Manager fluent in English, to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the companys premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the company's development team, which will closely cooperate with a major clients IT team on site.
Your tasks
* Organization, implementation and maintenance of Information Systems Support and Service Management;
* Coordination of wiki sites, collaborative sites and support teams;
* Management and follow-up of user requests and service quality;
* Participation in user, service and project meetings.
Requirements
* University degree in IT combined with relevant IT professional experience of 15 years;
* Minimum 5 years of specific expertise in end-user support of information systems;
* Minimum 5 years of experience working with ITIL;
* Minimum 5 years of experience in following-up of service quality (Capacity, availability, SLA breaches);
* Minimum 5 years of experience in preparation of related documentation (User manuals, Problems report, KPI reports);
* Minimum 5 years of specific expertise in implementation of support processes (Incident management, Change management);
* Minimum 3 years of experience in wiki and collaborative sites;
* Minimum 3 years of experience in process improvement related to service management;
* Minimum 3years of experience in Confluence, Jira and ServiceNow;
* ITIL foundation certification will be considered an asset;
* Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English.
We offer competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.