* Manage complaints and claims
* Communicate with freelancers, customers, and companies via email, phone, and chat
* Send emails to relevant departments, coordinate dispatch
* Weekly training on new offers and in-depth knowledge of regulations
* Strong written and verbal communication skills
* Problem-solving and conflict resolution
* Strong customer service skills
* Excellent communication (written and verbal) in French and Dutch, with a good knowledge of English
* Problem-solving and conflict resolution abilities
* Ability to work in a fast-paced environment
* Team player
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Comprehensive training programs on betting processes and regulations
* Collaborative and dynamic work environment
* Supportive management and team-oriented culture