Who we are
At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.
Our Values
* Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
* Relentless Curiosity: We seek to understand and improve our customers' experience.
* Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
* Fearless Ownership: We deliver what we promise and learn along the way
What are we looking for?
We are looking for a Claims Specialist to join our European team. Have you worked with cars before and you understand how technical and electrical parts work? Can you combine this with good computer and negotiation skills? This might be the job for you!
What will you do?
* Deliver a superior customer experience.
* Following up on the work in a fair, responsive, timely & customer-friendly manner.
* Claims handling to all parties involved: buyers, sellers, suppliers, …
* Liaising with other departments to obtain missing information.
* Analyzing, defining, formulating and executing the solution.
Who are you?
* You must have a comprehensive knowledge of cars, including expertise in repair and estimation (this requirement is mandatory).
* You are fluent in English (knowledge of an additional language is a plus).
* You have previous experience in a similar role.
* You have good computer skills.
* You are goal-oriented and enjoy providing support to customers.
* You can handle negotiations and difficult conversations with the parties involved.
* You thrive in a team environment and are comfortable working internationally.
* You can work three days per week at our office – possibilities for home office twice per week.
Requirements
What's in it for you?
OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as:
* Yearly bonus plan.
* Competitive salary.
* Opportunity to work in a highly dynamic, international and innovative environment.
* Hybrid working and flexible hours.
* Comprehensive benefits package depending on the country of employment.
Are we the perfect match?
* Can you fulfill this vital function within our online auction platform?
* Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
Benefits
Then GO FOR IT and bring your career to the next level!
Send us your CV and motivation letter and become part of the OPENLANE team and contribute to a high performing culture.
OPENLANE is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.