1. Location: Zaventem, Flemish Brabant Province, Belgium
2. Type: Contract
3. Job #25365
This is an exciting opportunity for a Technical Writer to join a leading IT Support Services company based in Belgium. As a Technical Writer, you will be responsible for crafting precise and accurate technical documents for our client’s IT Support Service.
Role Function:
The Technical Writer will collaborate closely with IT experts to understand intricate technical concepts and translate them into easily understandable documents. They will draft and revise various technical documents, including ServiceNow templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides. The Technical Writer will simplify complex technical information to ensure it is accessible and usable for both End Users and IT Agents. They will format and structure documentation to improve readability and user-friendliness, incorporating diagrams, screenshots, and other visual aids as necessary. The Technical Writer will conduct meticulous checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency. They will provide guidance and assistance to IT support staff regarding documentation best practices and standards.
Must Have Skills:
4. Bachelor’s degree in Technical Writing, Information Technology, or related field.
5. Minimum of 5 years of experience as a Technical Writer in IT Support Services.
6. Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
7. Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
8. Proficiency in spoken and written English is required, with a mandatory C1 certification.
Nice to Have Skills:
9. Experience in cloud and digital workplace.
10. Experience in advanced computing, analytics, AI & automation.
11. Experience in cybersecurity and decarbonization.
If you are a Technical Writer with a passion for IT Support Services and the skills and experience required for this role, we would love to hear from you. Apply now and take the first step towards a rewarding new career.