The Offer
* Excellent career development opportunities
* Flexible working options
* Work within a company with a solid track record of success
The Job
Service Delivery Manager:
* More than 10 years in IT infrastructure of 2 plus years directly working with customers and should have worked 2/3 years with the current organization.
* Bachelor’s degree or equivalent certifications.
* Minimum of 4 years of hands-on work experience in any area of Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, and Network Planning.
* Specific experience of onshore/offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
* Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with the ability to extract, and analyse data to drive improvement actions.
* Ability to handle/negotiate with customers and senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
* Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialities.
* Must also possess the necessary skills, behaviours, and traits to be successful as a project leader project/Program office manager or change initiative manager.
* Working toward professional Project Management certification is recommended.
* As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
* Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
* Select appropriately which applicable standards, methods, tools, and applications to use.
* Demonstrates an analytical and systematic approach to problem-solving.
* Communicates fluently orally and in writing and can present complex technical information.
* Can absorb rapidly new technical information and apply it effectively.
* Maintains awareness of developing technologies and their application.
* Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
The Profile
* You have at least 10+ years of experience, ideally within a Service Management role.
* You have excellent communication and interpersonal skills.
* You have a working knowledge of delivery manager, It infrastructure, Service Desk and Network Operation
* You are adaptable and thrive in changing environments
* You are highly goal-driven and work well in environments
* You are a strong team player who can manage multiple stakeholders
The Employer
Our client is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide.