Job Title: CRM Product OwnerContext:The MSF Belgium communication and fundraising department is organized into 5 teams. To achieve our objectives, these teams develop strategies that require strong and future-proof tools and solutions.We are creating a new team responsible for the product ownership of the CRM, Donors Hub, website, digital payment platforms, and data analysis.Main Responsibilities:Management of the HubSpot CRM Platform:Manage daily operations of the HubSpot platform, including configuration, maintenance, and optimization of tools for fundraising (email automation, segment management, workflows, reporting, etc.).Collaborate with other product owners when there is a connection to HubSpot.Cleaning the HubSpot Database:Implement regular checks and data cleaning (duplicates, incomplete information, etc.).Optimize the data import process and coach users on best practices for data completion to maintain high-quality data.Data Analysis and Reporting:Analyze CRM campaign performance and produce regular reports in collaboration with the Data Analyst.Propose corrective actions or optimizations related to CRM to maximize fundraising results.Continuous Improvement:Identify and implement new CRM features or processes to enhance fundraising operations and contact management.Translate functional needs into system requirements and/or data solutions within our existing technology.Training and Daily Support:Train teams on best practices for using the HubSpot CRM platform and new features or processes.Create and update documentation and processes related to CRM.Project Management:Manage priorities for CRM development and implementation in close collaboration with technical teams.Requirements:Experience:Minimum of 3 years' experience in managing a Customer Relationship Management (CRM) tool, preferably in a Fundraising context.Hands-on experience with HubSpot and its functionalities.Experience with CRM systems in an international NGO or with MSF is an asset.Competencies:Technical Skills:Proficiency with HubSpot CRM: Expertise in managing HubSpot and utilizing its diverse functionalities.Project Management Tools: Strong knowledge of project management software such as Jira, Trello, and similar platforms.Agile Methodology: Solid understanding and application of Agile management principles.Analytical Skills:Data Analysis Proficiency: Ability to analyze complex data sets and translate findings into actionable strategies.Problem-Solving Mindset: Capacity to identify inefficiencies and propose concrete solutions.Personal Qualities:Results-Oriented and Organized: A structured approach to tasks focused on achieving high-impact results.Teamwork and Multitasking: Exceptional ability to collaborate effectively with cross-functional teams.Passion and Dedication: A genuine commitment to the humanitarian sector and fundraising.Language:Proficiency in both written and spoken English is mandatory. Good knowledge of French and Dutch is an asset.Conditions:Expected starting date: As soon as possible.Location: Brussels (Belgium).Contract type: Open-ended contract - full-time - Maximum 50% homeworking possible per week.Salary according to MSF-OCB HQ Grid.Meal Vouchers - Hospital Insurance (DKV) - Pension Plan - 100% reimbursement for public transportation costs.Adhere to the MSF principles and to our managerial values: respect, transparency, integrity, accountability, trust, and empowerment.