We currently have a vacancy for a User Documentation & Training Expert fluent in English, to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the companys premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.
Only Europeans will be considered for this role*
Your tasks:
* Producing/maintaining training material (wiki pages, collaborative site pages, etc.) as well as writing IS online help;
* Configuring and testing the system for the training scenarios to be used;
* Organizing and giving training/coaching sessions (users and support services);
* Provide guidance using social networks;
* Support users in the review process of the documentation;
* Follow-up tickets;
* QA review of training material and ensure that it meets the training scope defined;
* Review videos and audio recordings;
* Create and maintain standards and processes;
* Publish material while adhering to publication and privacy standards.
Requirements
* University degree combined with 15 years of working experience in IT;
* A minimum of 3 years of work experience in online education or training, preferably in designing and implementing professional education products;
* Excellent knowledge of instructional design theories methodologies and best practices;
* Very good knowledge of building training material and coaching experience;
* Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods;
* Proven ability to collaborate on a shared project plan and meet deadlines;
* Capability to write clear and structured documents;
* Ability to participate in technical meetings;
* Knowledge of Atlassian Confluence and Jira would be an asset;
* Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (104039/01/25).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.