Job Overview
We are seeking an experienced IT Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing high-quality technical assistance to our customers.
The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You will be required to troubleshoot and resolve technical issues, both remotely and on-site, and provide training and guidance to end-users as needed.
Responsibilities
* Provide technical support via phone, email, and on-site visits.
* Troubleshoot and resolve hardware and software issues.
* Collaborate with internal teams to identify and implement process improvements.
* Develop and deliver training sessions for end-users.
Requirements
* Bachelor's degree in Computer Science or related field.
* At least 5 years of experience in IT support.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a fast-paced environment.
About Us
We are a global IT services company with over 35 years of experience delivering innovative solutions to our clients. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.