HR Expert | Organizational Development | Talent Acquisition | Employee Relations | Solar & Energy Storage Industry | Empowering People and Teams…
Responsibilities:
* Provide phone and email based problem solving and fault finding support for installers and customers.
* Generating cases via CRM to track and resolve customer enquiries.
* Answering technical product enquiries.
* Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently.
* Developing, updating and managing technical documentation for commissioning of our products.
* Assist in developing the technical support process of the business.
* Assist in Sales Exhibitions and Trade Fairs.
* Liaise with Technical Support International Team.
Qualifications:
* Relevant qualification in electronic engineering and renewable energy equivalent. Direct Solar and power generation Industry experience an advantage.
* Solid technical understanding of inverters and batteries products, solutions based mindset.
* Eagerness to support customers as required, strong work ethic.
* Experience in a role which required inter department communication and coordination an advantage, ability to work autonomously as well as part of a team.
* Professional English and Dutch language skill is a must.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Engineering, and Production
Industries
Electric Power Generation and Electrical Equipment Manufacturing
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