Join us as an Operational Service Delivery Manager (OSDM) for our OptiGen vertical and take charge of overseeing the SaaS applications and infrastructure that power our Power/Gas Optimization and Generation departments. This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence.
What You’ll Do
* Oversee application lifecycle management (LCM) and ensure servers and apps are up to date.
* Collaborate with vendors, DevOps, and internal teams for smooth updates and changes.
* Manage disaster recovery plans (DRP) and ensure business continuity.
* Maintain strong partnerships with third-party vendors and monitor SLAs.
* Be part of a 24/7 on-call rotation, solving technical issues and coordinating with internal teams.
What You Bring
* Extensive experience with ITIL and service delivery management.
* Technical background with knowledge of incident management and problem-solving.
* Strong stakeholder and partner management skills.
* Ability to manage multiple priorities and work under pressure.
* Proactive approach with excellent communication skills.
Why Join Us?
* Be a key player in managing the service delivery of critical SaaS applications.
* Collaborate with diverse teams and vendors to optimize performance and delivery.
* Work in a dynamic, growth-oriented environment with a strong focus on continuous improvement.
* Benefit from a flexible and inclusive work environment.