The main purpose of the Train Presentation Controller will be to ensure that trains depart from Belgium, Netherland & Germany in a state of cleanliness for passengers, in line with our customer service ambitions defined in the global strategy. The scope of this role includes interior cleaning (including onboard cleanliness services) and exterior cleaning (all types of cleaning at stations and depots).
Your responsabilities
Operational Management of Cleaning Contracts in Belgium, Netherland and Germany:
1. Responsible for daily management of the service provider and overseeing all controls (before, during, and after the service) that will contribute to the continuous improvement of service quality, as well as the reporting of operational information.
2. Supervise the cleaning plan for Eurostar Cross-Channel and Continental for the concerning perimeter: overseeing cleaning teams, monitoring contracts with the service provider, managing performance,
3. Relay Eurostar’s strategy to field agents and various contacts in the perimeter.
4. Receipt monthly invoices for the cleaning operations
5. Report any comfort issues through the appropriate channels
Control of Onboard Cleaning Service (SPB/COT/COM)
6. Responsible for planning and monitoring services from Brussels, Amsterdam and Germany as well as seasonal services, including checks on these services.
Continuous Improvement
7. Be proactive and propose to their direct manager ideas for improving the overall cleaning system and follow up on the implementation of actions approved by their manager.
8. Assist and support the Cleaning Contract Managers and the Train Presentation Manager to ensure that contract requirements are effectively met.
9. Collaborate with Train Presentation Controllers UK and FR and ensure that high cleaning standards are maintained across EIL and THIF sites. Non-compliance with standards must be reflected and addressed through appropriate channels and tools.
10. Liaise with Train Presentation teams UK and France on the continuous improvement of processes and methodologies.
Cleaning Operations
11. Acting as the direct contact for the contractor, providing all necessary documents and information for smooth operations (train diagrams, transport plans, cleaning methodology documents, variations in case of disruptions, priorities)
12. Participating in the preparation, administrative, and budgetary follow-up of the contracts
13. Responsible for performance monitoring and contractor performance management through monthly satisfaction indicators impacting contractor remuneration
14. Overseeing the execution and progress of cleaning operations at stations and depots
15. Proposing improvements in cleaning operations and incident management (process simplification, work method improvement, liaison with on-site teams)
16. Supervising and improving the visual appearance of train exteriors, coordinating with depots on topics such as carriage washing machines or manual train cleaning
17. Operational monitoring of controls and cleaning service performance
18. Implementation of the control plan (frequencies / planning / auditor training, etc.)
Safety and compliance
19. Drafting prevention plans and liaising with Corporate Safety and contractors’ HSQE teams for their approval
20. Conducting process checks to measure service compliance against agreed key performance indicators (KPIs) for quality, safety, and environment
21. Thoroughly understanding train cleaning manuals, cleaning specifications, and audit methodology
22. Ensuring all quantitative and contractual audit procedures and requirements are met
23. Providing analysis and improvement recommendations and ensuring necessary follow-up
24. Compiling periodic quantitative and qualitative management reports on compliance performance
Relationships with SNCB, NS and DB
25. Acting as the key point of contact for SNCB, NS, DB and its contractor in managing the cleaning contract
26. Facilitating the implementation or evolution of cleaning operations
Requirements
27. De formation BAC +5 ou équivalent
28. Spécialisé dans la technologie
29. Leadership :
30. Capacité à prendre des décisions et flexibilité dans le rôle
31. Fournir des directives claires aux prestataires en adéquation avec la stratégie définie
32. Prendre des initiatives et prendre des décisions de manière autonome
33. Influence :
34. Travailler en étroite collaboration avec divers départements et contacts (internes et externes)
35. Communiquer régulièrement sur les résultats et l'avancement des projets
36. Réactivité :
37. S'adapter aux changements de décision ou de contexte
38. S'adapter à différents interlocuteurs
Benefits
Eurostar est un employeur garantissant l'égalité des chances et encourage les candidatures de candidats qualifiés et éligibles, indépendamment du sexe, de la race, du handicap, de l'âge, de l'orientation sexuelle, de la religion ou de la croyance, de l'état matrimonial ou de la grossesse.