Job Description:
* We are seeking an IT Service Coordinator to implement technology service management processes across the Mediahuis group, aligning with the ITIL framework.
* This role involves contributing to process improvements, updating documentation, and ensuring adherence to established processes.
* You will work closely with stakeholders from various offices to build positive customer relationships and drive service excellence.
Key Responsibilities:
* Implement technology service management processes aligned with the ITIL framework.
* Contribute to process improvements and updates to documentation.
* E nsure adherence to established processes.
* Mature the organization's use of the Jira service management platform.
* Review and close gaps in the service catalog with delivery teams.
* Continually review and mature service management processes with technology and business stakeholders.
* Participate in reporting trends and issues in our service.