Hays Luxembourg is looking for a Application Support Consultant for his client, active in the Fund domain.
Within a small team you will provide support to internal users and take care of the applications:
Main responsabilities
User support & troubleshooting
Provide support (L1/L2) for internal users, ensuring timely resolution of technical issues
Diagnose and resolve technical issues, performance problems and user access issues
Manage IT support requests via an IT Service Management system
Work closely with internal development teams to escalate and resolve complex application issues
System monitoring & maintenance
Monitor application performance, logs, and error reports to identify potential issues before they impact business operations
Assist in testing and deployment of software updates, patches, and enhancements for in-house applications
Collaboration & documentation
Work closely with fund operations, risk, and compliance teams to align IT support with business needs ; and propose
improvements to optimize application performance and enhance user experience
Document IT processes, troubleshooting steps, and user guides for internal teams
Profile
Experienced with Application support, ideally in Finance, Fund or banking domain
Fluent in French and English