Overview
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Job Highlights
Join our sqUAd as a Keyholder
Are you ready to join a high-energy, supportive and performance-driven team dedicated to empowering athletes around the world? We're looking for an enthusiastic Sales Keyholder who will back up the store leadership team by overseeing sales and customer service, coaching teammates, and calling the plays for the daily operations of the store when necessary. This position is a great first-time leadership role for the right candidate.
OUR VALUES:
1. Love Athletes
2. Celebrate the wins
3. Stand for equality
4. Act sustainably
5. Fight on together
WE COUNT ON OUR TEAMMATES TO:
6. Ensure we always provide great customer service
7. Unique service culture and customer experience
8. Lead a selling culture and enhance the customer experience
9. Recognize and reward performance
10. Coach, train, and support teammates
11. Manage loss prevention, safety, and audit expectations and results
12. Ensure the store is neat, clean, and well-stocked
13. Open and close the store when necessary
QUALIFICATIONS:
14. Be passionate about our performance driven brand
15. 1 year experience in a retail environment
16. Outgoing personality with excellent communication skills
17. Fluency in local language and / or English
18. Demonstrated collaborative skills and ability to work well within a team
19. Ability to work in a fast-paced environment
20. Ability to work a flexible schedule
YOU’LL BE CONSIDERED A TOP CANDIDATE IF YOU HAVE:
21. Previous experience in a leadership position
22. Previous experience in a retail setting
PERKS & BENEFITS:
23. Employee discount
24. Competitive salary
25. Monthly bonus incentive pay eligibility
26. Opportunities for professional development and advancement
27. Work-Life Assistance Program to support health, personal, family or work-related challenges
28. Feedback and value driven culture
At Under Armour we empower those who strive for more!
Apply today!
Purpose of Role
The Keyholder, Sales contributes to the achievement of the store’s profitability and Key Performance Indicators by effectively performing the responsibilities of a leader on duty, providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Keyholder serves as a coach and mentor to other teammates within sales/stock. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and is responsible for opening and closing stores.
Your Impact
Sales & Omni
29. As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
30. Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
31. Provides in-depth information related to wide portfolio of technical products
32. Seeks and offers solutions to athletes based on their requests.
Brand image & Customer Experience
33. As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.
34. Uses advanced functional expertise to drive sales and Athlete loyalty.
35. Shares, guides and trains basic core and seasonal product knowledge to junior teammates.
Retail Operations
36. Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
37. Train and lead teammates in the execution of daily operations aligning with UA process and policies
38. Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
39. Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. Builds Athlete loyalty through in-store experience, using various available applications
40. Ensure store audit compliance and shrink results meet company loss prevention standards
41. Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
42. Assume Keyholder, Stock responsibilities as necessary.
43. Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
Leadership & Team Collaboration
44. Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
45. Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
46. Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.
Qualifications
47. Advanced numeracy, literacy, and advanced communication skills
48. Fluent in local language and basic verbal English skills
49. Basic people management skills
50. Proficient in use of computers and other technology
51. Effectively communicate with athletes, teammates, and leadership
52. Adjusts to new ideas/methods of working
53. Knowledgeable of store operations, visual merchandising, stock room, risk management & safety
54. Knowledge and understanding of employment laws including compliance with federal, state, and local requirements
55. Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
56. Advanced selling experience and comprehensive industry understanding
57. May anticipate and prevent problems and roadblocks before they occur
Requirements
58. One year experience in a sports/apparel & footwear retail environment
59. Exposure to Keyholder experiences
60. High School education or equivalent
61. Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
62. Ability to handle or relocate products up to 25 lbs/12kgs
63. Able to stand and move about for extended periods of time with short breaks to handle products
64. Ability to freely access all areas of the store; including the selling floor, stock and register area
65. Reasonable accommodations may be made to assist in performing the essential responsibilities
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.