Robert Half is looking for a Customer Support Coördinator (M/F/X) for a client located in Hoeilaart.
Our client is actif in the food industry.
It's a fulltime position with the possibilty to receive a fix contract after a positive interim periode.
In this role, you will be responsible for providing high-quality support to our valued customers while coordinating and overseeing support operations.
Key Responsibilities:
* Responding promptly and effectively to customer inquiries via email, phone, and other channels
* Managing and resolving customer complaints and issues in a professional and timely manner
* Coordinating with internal teams to ensure smooth resolution of customer queries
* Monitoring customer support metrics and generating reports to track performance
* Identifying opportunities for process improvements to enhance customer satisfaction
* Assisting in the training and onboarding of new customer support team members
* Maintaining accurate records of customer interactions and transactions
* Being the single point of contact for our customers in the food industry
Requirements:
* Fluency in English and either Dutch or French (both written and verbal)
* Proven experience in a customer support role, preferably in a fast-paced environment
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Ability to work effectively both independently and as part of a team
* Proficiency in MS Office and CRM software
* Prior experience with ticketing systems is a plus
If you are passionate about delivering exceptional customer service and possess the necessary skills and experience, we would love to hear from you. This is a fantastic opportunity to join a supportive team and make a positive impact on our customers' experiences.
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