Position Title: Service Desk Engineer Senior
Location: Anderlecht, Belgium
Languages: Dutch, French and English
Duration: 8 Months
Work mode: Onsite
Job Description:
* contact person on-site for Local IT Liège and Mons.
* roll out Windows 11: manage appointment with the users, prepare laptops to deliver, delivery and recycling
* able to travel to external offices in Belgium (mainly Liège, Namur and Hainaut province)
* manage the helpdesk ticket (ASK from Atlassian)
* manage the stocks (mainly laptops)
Secondary Tasks and responsibilities
* Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
* Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer’s experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.
Non-Technical profile requirements
* Be able to work independently (will be the only person present onsite)
* Must be able to work on multiple simultaneous tasks with limited supervision
* Team player (within a team of 10 persons) located in several places: Anderlecht, Molenbeek, Gent, Wilrijk, Brugge, Liège, Mons.
Technical profile requirements
* Good knowledge of PC
* Good knowledge of Windows 10 & 11
* Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
* Good knowledge of Networking & Patching
Methodology/Certification requirements
* High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.
* 100% onsite presence is required, in Liège and Mons.
Must Have
IT Skills Requirements
* 1st Line Support - 5 years
* 2nd Line Support - 5 years
* Active Directory - 5 years
* Dameware - 5 years
* Exchange - 5 years
* Networking & Patching - 5 years
* Print Management - 5 years
* Quality Assurance - 5 years
* Stock Management - 5 years
* Ticketing Systems - 5 years
* Training & Coaching - 5 years
* VCM - 5 years