Customer Service role: order management, Order to Cash, Sales Administration Close working relationship with sales, logistics and finance teams Our client is a Belgian brand in the Fashion Industry that has grown exponentially these last 10 years. In this growth context they are looking to reinforce their DACH team (Germany, Switzerland and Austria) with a Customer Service. As Customer Service DACH you will have following responsibilities: Handling Customer Inquiries: Responding to customer questions via phone, email, chat, or in person. Problem Resolution: Assisting customers with complaints, troubleshooting issues, and providing solutions. Order Processing: Managing orders, tracking shipments, and handling returns or exchanges. Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions. Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty. Data Entry & Documentation: Keeping records ... Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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