Mid-Level Service Delivery Lead for IT Infrastructure/Security
Location: Belgium, Antwerp
Type: Onsite | Full-time
Job Description:
As a Service Delivery Lead for IT Infrastructure – Security, you will work at the headquarters in the center of Antwerp. You will share responsibility for the company IT department, consisting of around 30 colleagues, divided into 3 teams: IT Infrastructure/Operations – Security, IT Solutions, and IT Shared Services (Project and Architecture Office). You will directly manage the IT Infrastructure/Operations – Security team and report to the IT Manager.
Responsibilities:
You will be responsible for establishing, managing, and improving all (existing as well as new) IT services within your scope and optimizing the utilization of IT resources (budget and personnel).
You will keep abreast of new trends in IT Infrastructure and IT Security domains to set IT policy guidelines together with the IT Manager.
You will analyze the needs of our users and systematically contribute to efficient service delivery aligned with our business strategy.
You ensure optimal end-to-end service delivery, including design, build, run, and support of all IT services within your scope.
You define IT service requirements with all (internal and external) stakeholders in SLA/OLA/UC and provide them with periodic service reporting.
You collaborate with service providers for services managed by them, as well as with customers for delivered IT services (e.g., platform integration, etc.).
You ensure IT service management and IT quality policy compliant with industry best practices.
You collaborate with the Architecture and Project Office for the implementation of IT projects.
Requirements:
Seeking someone who is adept at interpersonal communication and knows how to lead a team. You should have a solid and proven experience in a leadership role in IT. Above all, you possess analytical thinking skills.
You also have extensive knowledge in:
IT management, IT process management (ITIL);
Service Desk management;
All IT Infrastructure domains (such as - but not limited to - Compute, Virtualization, Backup/DR, databases (MS SQL, Oracle), AD/IAM, Network, Telephony, Workplace, O365, …);
Cloud (migration), hybrid DC (Cloud / on-prem);
IT Security.
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