Job Description
Inform the customer about the organisation's services and the booking procedure
Register bookings and update room occupancy
Welcome customers upon arrival
Complete administrative formalities relating to their stay
Answer customer questions during their stay
Take appropriate action in the event of a dispute with a customer (commercial attitude, etc.)
Prepare invoices for accommodation costs, check the means of payment and receive payments
Close the cash register and check outstanding accounts
Record follow-up data on activities (bookings, cancellations, sales, etc.)
Prepare daily statistical reports (occupancy rate, average price, etc.)
Carry out promotional activities (mailing, etc.)
Follow up customer relations
Administratively follow up customer accounts (reminders, checking deferred payments, etc.)
Follow up and analyse data on the activities of the service or organisation
Propose a progress plan
Prepare and serve food in the dining room or serve it in the bar.
Qualifications
Responsible
Customer focus
Communication skills
Flexibility
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.