* Ensure day-to-day contact with end customers:
* Act as the first point of contact for our customers.
* Provide accurate and timely responses to customer inquiries.
* Provide commercial and administrative support:
* Active involvement in domestic and international account opening processes.
* Support for credit-related and daily banking aspects.
* Follow-up on risk and profitability reports, client file management, and compliance obligations (managing deadlines, client contacts, and discussing complex files with internal stakeholders).
* Handle a dedicated client portfolio within an experienced team of commercial support officers.
* Act as the primary contact for daily banking-related questions.
* Serve as a backup during the Relationship Manager’s absence.
* Strive for high-value service, ensuring internal procedures and deadlines are respected.
Criteria
* Dutch/French: Strong spoken and written communication skills.
* English: Spoken and/or written communication skills are a plus.
Education:
* Bachelor’s degree or equivalent experience in customer service or finance.
Required experience/knowledge:
* Technical experience:
* Mandatory: Good expertise in MS Office.
* Business experience:
* Mandatory: Strong interest in finance and banking (products).
* Strong communicator, diplomatic, and customer-oriented.
* Quality-minded with a commercial spirit.
* Able to work independently.
* Stress-resistant and flexible.
* Analytical with a pragmatic approach.
* Organized with strong follow-up capabilities.
Offer
Permanent contract with a competitive salary package.
A dynamic work environment within a motivated team.
Flexibility: 50% on-site / 50% remote work.
Opportunities for learning and career growth.
We look forward to meeting you
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