* Lead the daily coordination of major incidents, supported by the major incident management team.
* Facilitate daily MIM meetings and manage the MIM dashboard to prioritize incidents, minimize downtime, and maintain excellent data quality.
* Serve as the primary point of contact for our incident management practice.
* Manage the practice backlog and ensure continuous improvement of IT incident management processes.
* Resolve medium-complexity IT issues, coordinate solutions, and maintain system integrity and quality.
* Monitor business-critical applications and infrastructure to ensure system continuity and reliability.
* Handle operational tasks within SLAs and standards, providing timely reports to management and the business.
* Build strong relationships with users to understand their needs and challenges.
* Mentor colleagues, share your technical expertise in incident resolution, and help them excel in their roles.
* Collaborate with our problem management and event management leads to enhance the overall quality of IT services.
* Master's degree in IT or equivalent professional experience.
* At least 3 years of professional experience in IT incident management.
* Proficiency in Dutch or French, with excellent English skills. Knowledge of the other national language is a plus.
* Analytical mindset and strong communication skills.
* Knowledge of APM solutions is a plus.
* Willingness to learn and adapt to our diverse technologies.
* Join a team with an excellent reputation
* Enjoy all the benefits from an inssurance company