We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
About Antech Diagnostics
Antech Diagnostics offers a full range of products and services in veterinary diagnostics, ensuring high-quality care for companion animals. Through partnerships with global leaders, we provide veterinarians with the most innovative technologies in imaging and laboratory analysis.
We are looking for a dedicated and experienced Customer Support Manager based in the Walloon region to join our dynamic team.
In this position, you will play a pivotal role in ensuring that our customers receive the highest level of service across Belgium, France and the Netherlands. This role fits someone with a strong background in customer service, experience in leading projects and others, and a passion for excellence.
You will collaborate cross-functionally to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. Your role will also involve guiding and coaching a team of Team Leaders to help them achieve their goals.
Main responsibilities:
* Oversee daily operations of the customer support team across Benelux
* Cultivate and strengthen partnerships with customers and internal stakeholders to ensure seamless collaboration and high-quality service delivery.
* Identify, develop and implement support strategies, tools and processes.
* Lead and coach Team Leaders based in Belgium and France
* Maintain up-to-date knowledge of company products and services
* Prepare and present regular reports on team performance
* Ensure compliance with company policies and procedures
* Stay informed about industry trends and best practices
Your profile:
* Bachelor's degree in a related field or equivalent experience
* Extensive experience in customer support, operations or a similar role
* Experience in developing and implementing support strategies
* Proven leadership and team management skills
* Excellent communication and interpersonal skills
* Strong customer focus, problem-solving and conflict resolution
* Strong organizational and time management skills
* Knowledge of performance metrics and reporting
* Proficiency in customer support software and tools
* A very good level of Dutch and French
* Comfortable with shift work, including weekends and holidays
* Willing to travel nationally and internationally
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.