Company: Cronos Europa Location: Brussels, Belgium (must live within 2 hours of Brussels by car) Job Type: Long term Project Nationality Requirement: European Union Citizenship Required For one of our clients at the European Commission, we are currently looking for a Junior Application Support Agent. Responsibilities Act as the primary point of contact for customers seeking technical support via phone or email. Diagnose and resolve technical issues related to our applications, including software bugs, system errors, and user challenges. Document customer inquiries, reported issues, and resolutions in our ticketing system, ensuring accurate and comprehensive records. Collaborate with cross functional teams, including business teams and software developers, to escalate and resolve complex issues efficiently. Provide end users with guidance and training on effectively using our applications, including best practices and troubleshooting techniques. Contribute to the creation and maintenance of knowledge base articles, FAQs, and other self service resources. Assist in testing and validating software updates, patches, and new features before deployment. Qualifications and Skills Bachelor''s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Prior experience in a customer support role is preferred but not required. Strong analytical and problem solving abilities, with the capacity to diagnose and resolve technical issues efficiently. Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to non technical users. A customer centric mindset with a strong commitment to delivering high quality support. Ability to work independently with minimal supervision in a fast paced, dynamic environment. Proficiency in Microsoft Office applications (Word, Excel, Outlook), with experience using help desk or ticketing systems considered a plus. Eagerness to learn new technologies and adapt to evolving business needs and priorities.