EMW Braine-l’Alleud, Walloon Region, Belgium
Deadline Date: Friday 7 March 2025
Requirement: Senior Service Manager
Location: Braine L'Alleud, BE
Full Time On-Site: No
Time On-Site: 50%
Total Scope of the request (hours): 836
Required Start Date: 21 April 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
* Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
* Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
* Conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required;
* Manage Change Management plans to overcome problems identified and manage the uplift of the configuration baseline to meet evolving operational requirements;
* Support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission;
* Contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution;
* Manage contractor support resources and acceptance of services of contractors;
* Provide input to the Principal Service Manager for the Quarterly SLA report;
* Provide input and recommendations to the SLA Change management process;
* Assessment of manpower and O&M budget requirements;
* Provide support to project managers as required through the project development, delivery and transition into service phases;
* Deputize for higher grade staff, if required;
* Perform other duties as may be required.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance.
* A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
* Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post;
* Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions.
* Sound experience in IT services engineering, planning, operations, maintenance and management.
* Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor.
* Sound experience on the Configuration Management and Change Management processes and tools.
* Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
* Experience in roles with requirement to display report writing and presentation skills.
Desirable Experience and Education:
* ITIL Expert /Managing Professional.
* PRINCE 2 Foundation level or PMI PMP.
* MSP Foundation.
* Management of Risk Foundation.
* Demonstrable evidence in maintaining knowledge of advances in Information Technology.
* Proven success as an operational, technical team lead and service manager.
* Familiarity with military telecommunications and information systems; VLF to Satellite EHF.
* Member of a recognized professional body or institution.
* Prior experience of working in an international environment comprising both military and civilian elements.
* Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr