Role Overview:
As part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilising the latest fashion trends. You will create window and in store displays whilst maximising store profitability through enticing visual concepts.
Customer Service
1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquires, providing the best possible outcome.
3. Ensure the personal appearance of sales team is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.
Sales
5. Ensure that targets are achieved and, where possible, exceeded.
6. Monitor staff service levels in order to maximise store sales.
7. Utilise in store devices, making sure that the customer is offered the whole product range.
8. Use reports to assist you in product placement of key selling lines.
Visual Merchandising
9. Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
10. Provide assistance with the maintenance of standards on the sales floor.
11. Keep stock clean and presentable at all times.
Training and Development
12. Encourage personal progression throughout your store
13. Provide assistance with the induction and training of new starters.
14. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Skills, experience & knowledge needed
15. Retail management experience would be advantageous.
16. English is essential, any other language is a plus.
17. Be flexible during our working hours from 5:30 AM to 9:00 PM; and be available on Sundays & Bank Holidays.
18. Excellent Time Management skills.
19. Strong verbal and written communication skills.
20. IT skills- Microsoft Outlook, Word and Excel.
We offer you..
21. A challenging job at a large international retail organization;
22. Many opportunities to further develop and grow;
23. Working in a close-knit team with a work hard play hard mentality;
24. Competitive salary;
25. Employee discount on the entire collection.