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Are you passionate about chocolate and excited to work in an international, dynamic environment? Do you want to be part of an ambitious company that values excellence, teamwork, and personal growth? If so, Chocolate World in Antwerp may be the perfect fit for you! We offer employee perks such as professional training, career development opportunities, and, of course, plenty of delicious chocolate.
About the Role:
As a Customer Care representative at Chocolate World, you will play a key role in supporting our sales operations, managing customer inquiries, processing orders, and ensuring an exceptional customer experience. We are looking for a motivated, result-driven individual who thrives in a fast-paced environment and is eager to grow professionally. Experience is not required—what matters most is your enthusiasm, willingness to learn, and love for chocolate!
Key Responsibilities:
1. Provide excellent customer service by responding to inquiries and resolving issues efficiently.
2. Assist the sales team with order processing and follow-up, ensuring smooth operations.
3. Maintain accurate customer records and assist with CRM software updates.
4. Collaborate with the marketing, finance, and logistics teams to support company initiatives.
5. Identify opportunities for upselling and cross-selling to enhance customer satisfaction.
Qualifications:
1. Proficiency in multiple languages (Dutch, English, and French preferred).
2. Strong command of Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
3. Excellent communication and interpersonal skills, with a focus on problem-solving.
4. Ability to manage multiple tasks in high-pressure environments.
5. A strategic thinker who can identify opportunities for sales growth.
6. A collaborative team player with the ability to work cross-functionally.
Why Chocolate World?
Career Growth: Access to professional training and development opportunities.
Delicious Perks: A chance to work in a company where chocolate is at the heart of everything we do.
International Environment: Be part of a young, ambitious, and diverse team.
If you are eager to make an impact in a fun and challenging environment, we’d love to hear from you! Send us your CV and Motivation Letter.
Seniority level
* Entry level
Employment type
* Full-time
* Industries: Wholesale
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