Were looking for a Client Success Manager to join our team in Belgium and help shape the future of contextual advertising as we continue to expand globally. Who We Are At Seedtag, we lead the way in contextual advertising with our machine learning powered platform. Our technology provides superior brand safety, human like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex Googlers in 2014, weve grown to over 600 Seedtaggers across 18 countries, raising 250M to revolutionise digital advertising. The Client Success Manager Role By providing exceptional service from a customers very first touch point through to activation and post caign analysis, Seedtag aims to provide a pain free launch process, watchful stewardship, unparalleled insights during flight and a solutions oriented analysis that optimises toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a clients strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie less, privacy first contextual solutions that drive measurable results. Your Challenge During caigns, design strategies to provide Next Best Action for clients that leverage upselling strategy that can improve caign performance new products, channels, audience targeting, etc. Initiate and execute client caigns by agreed upon timelines and budgets in partnership with the Ad Operations team. Respond to client inquiries and coordinate internal responses on time. Track pod retention rate and caign success metrics (should aim for >90% KPI attainment. Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility. Ensure clients receive regular caign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly]. Monitor caign performance regularly and make necessary adjustments in partnership with the Ad Operations team. Keep clients informed of any changes or issues affecting their caigns promptly and professionally. Conduct post caign analysis within one week of caign completion to identify areas for improvement. Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions. Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies. Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management. Maintain a high customer satisfaction score. What Youll Need to Succeed You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships. You understand key consumer trends with a focus on digital advertising, priva