Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.
We are looking for a proactive and experienced Head of Quality Assurance to lead and coordinate comprehensive quality management initiatives across departments, driving our transformation into a quality-focused organization. This key leadership role is committed to fostering a quality-centric culture, with a strong emphasis on developing and implementing an effective quality management strategy.
Responsibilities
1. Quality Strategy Development & Execution
o Define a company-wide total quality management strategy, emphasizing standardization and continuous improvement.
o Translate the defined strategy in a realistic action plan for all involved departments.
o Define quality objectives and KPIs to measure progress and impact, reporting regularly to senior management.
2. ISO Certification Process
o Serve as the primary coordinator to guide the teams in the certification journey for ISO norms.
o Ensure all departments adhere to the relevant non-requirements and organise internal audits to maintain compliance.
3. Cross-Departmental Coordination
o Collaborate with R&D, product management, marketing, sales, and operations teams to align quality processes and foster a unified quality culture.
o Oversee and assess the quality control processes within each department, ensuring alignment with Smappee’s broader goals.
4. Quality Systems Implementation
o Establish quality assurance and control methodologies, policies, and documentation to support Smappee’s quality goals.
o Manage quality-related risks, proactively identifying and mitigating potential issues.
o Support the teams with external communication related to quality topics.
5. Training & Stakeholder Engagement
o Educate and train employees at all levels on quality standards, processes, and stress the importance of quality in every department.
o Serve as a quality ambassador, promoting a culture of continuous improvement and applying structured methodologies.
6. Data-Driven Quality Reporting
o Implement a quality data tracking and reporting system (in collaboration with operational and service team) to provide insights, support decision-making, and foster transparency.
o Present regular updates to senior management on quality initiatives, results, and improvement opportunities.
Minimum Requirements
* Master degree in Quality Leading Management, Engineering, Business Management, or a related field.
* Proven experience in a quality management role, ideally with a focus on ISO certifications.
* Demonstrated expertise in building and executing quality management strategies.
* In-depth knowledge of ISO standards and experience in implementing and maintaining certification processes.
* Strong project management skills, with a proven ability to lead cross-functional initiatives.
* Excellent communication and interpersonal skills to influence and collaborate with stakeholders at all levels.
* Analytical and data-driven mindset with a keen focus on continuous improvement.
* Ability to thrive in a fast-paced, innovative environment.
At Smappee we believe in a modern, dynamic, flexible work environment and culture where you can be yourself and truly inspire people to contribute to a better planet.
What can you expect?
* An inspiring work environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
* A place where you can focus on a good work-life balance with flexible working hours, a home office day and horizontal structure.
* Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
* A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
* Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days and optional bicycle leasing.
* An ideal location along the E17, spacious parking, electric car chargers and bicycle storage.
* A job where you can truly contribute to a better planet.
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