The Senior Customer Advisor plays a pivotal role in shaping the quality standards of our dedicated customer service, focusing on delivering exceptional experiences from acquisition to final delivery.
This key position requires strong experience in catering to residential clients throughout their acquisition journey. Depending on team activity and staffing levels, the Senior Customer Advisor may also work as a Customer Advisor.
* Ensure seamless 100% follow-up of clients from acquisition to final handover, prioritizing client satisfaction while safeguarding company interests.
* Monitor technical planning and design progress.
* Oversee construction projects and ensure they meet expected standards.
* Evaluate and approve chosen products for quality assurance.
* Advise on selecting optimal products and stakeholders.
* Stay informed about the latest trends and innovations.
* Develop and enforce proper customer procedures.
* Cultivate and train junior advisors.
Key Qualifications
To succeed in this role, you should possess:
* A Bachelor's degree in a real estate-related field.
* A minimum of 5 years of experience in sales/after-sales management.
* In-depth knowledge of the residential market.
* Bilingual proficiency in French and Dutch, with English as an asset.
* Exceptional organizational and communication skills.
* A keen eye for detail and accuracy.
* Proficiency in Microsoft 365.
* The ability to work effectively both independently and as part of a team.
* Excellent project management and time management skills.
About BESIX RED
At BESIX RED, we offer more than just a job – we provide a career that contributes to our dynamic and innovative world. Your skills, ambition, and passion will drive the growth of our businesses and help us overcome future challenges.
Joining the BESIX group means being part of a forward-thinking, creative, and entrepreneurial organization recognized as a Belgian Top Employer. We offer a safe and collaborative working environment with ambitious goals for tomorrow's world, as well as opportunities for career and personal development.
As a member of our team, you can look forward to various benefits, including a competitive salary, flexible mobility advantages, extra-legal pension, medical care insurance, and a work-life balance program.