M365 Business Analyst Shape the future of digital workplace solutions as a Senior Business Analyst in a dynamic and innovative environment!We are looking for a Senior Business Analyst to join our Digital Workplace & Services Desk (Dwp&SD) team. This role will involve supporting stakeholders and ensuring alignment between business needs and technical solutions during the Think, Build, and Run phases. Role ThinkTranslate executive-level needs into actionable initiatives aligned with enterprise architectureConvert strategic changes into projects and analyze their impactsDefine high-level IT requirements for further detailing by functional analysts BuildManage projects and ensure requirements translate into technical solutionsSupport testing, change management, and SLA/OLA draftingTrain trainers and provide input for user manuals RunAcquire technical knowledge of applications in your domainContribute to the evolution of enterprise architecture and promote best practicesDeliver post-go-live support and identify improvementsMentor analysts and stay updated on ICT trends and advancements ProfileMaster's degree or equivalent experienceAt least 5 years of relevant experience as a Business Analyst in complex environmentsExpertise in ICT analysis methods and business-critical processesExperience in Service Desk ICT, request management, M365/O365 solutions, and workplace solutionsKnowledge of workflow management (ServiceNow) and identity and access management (SailPoint Identitynow)Strategic and conceptual thinking with a keen eye for opportunitiesStrong analytical skills and problem-solving capabilitiesPragmatic, proactive, customer-oriented, and results-drivenMotivating leadership skillsProficient in Dutch or French, with a good passive understanding of the other national language and a strong command of English