Description:
As a Senior Claims Handler, you bring over five years of experience in end-to-end claims management. Your role includes:
* Analyzing and processing insurance claims with precision and efficiency.
* Ensuring a structured, solution-oriented approach to claim handling.
* Identifying, analyzing, and resolving potential issues.
* Managing and following up on claims in a proactive, accurate, customer-focused, and efficient manner.
* Prioritizing customer satisfaction by providing reliable service and clear communication, ensuring a smooth claims experience.
Required Skills & Competencies:
Alongside a strong background in insurance, you possess the following core competencies:
* Critical Thinking – Ability to assess situations logically and make informed decisions.
* Customer Orientation – Dedicated to delivering excellent service.
* Decision-Making – Confident in making timely and well-reasoned decisions.
* Effective Communication – Clear and professional communication with all stakeholders.
* Independence – Ability to manage tasks autonomously while ensuring quality.
* Priority Management – Skilled at handling multiple claims efficiently.
* Quality-Driven Approach – Ensuring accuracy and compliance in all processes.
* Resilience Under Pressure – Maintaining performance in high-demand situations.
Qualifications:
Requirement Assessment
Industry Knowledge Life Insurance
Languages Dutch, English, French
Soft Skills Strong administrative skills
Responsibilities:
* Processing claims and handling documentation for health and hospitalization insurance.
* Ensuring compliance with policies and procedures while maintaining accuracy.
* Collaborating with internal and external stakeholders to resolve complex cases.