You will need to login before you can apply for a job.
Dynamics 365 CRM - Functional Senior Consultant Belgium
Sector: Technology
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time
Job description
Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to the creation and implementation of innovative Dynamics 365 Customer Engagement solutions to tackle our clients' business challenges.
Come join us
Our CRM team manages Customer Relationship projects using the Microsoft Dynamics 365 Customer Engagement solution, focused on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. Our team is cohesive and supportive, led by a dynamic and motivated Manager. The team is cross-functional, comprising functional, technical, delivery-oriented, and pre-sales profiles.
Skills and experiences
* Proficiency in communication in English, French, or Dutch.
* Curiosity and commitment to continuous learning to stay at the forefront of technological advancements and best practices in CRM.
* Team spirit and a willingness to share knowledge, supporting mutual assistance and kindness within the team.
* Ability to work on large-scale projects for a diverse clientele.
* Holding or pursuing MB200, MB210, or MB220 certifications.
* Expertise in functional areas such as Sales, Marketing, and Customer Service.
* Proficiency in key functionalities of Microsoft Dynamics 365 Customer Engagement.
About you
* Excellent communication skills and the ability to work efficiently in an international environment.
* Place quality and client needs at the center of your work.
* Proactive approach to learning and knowledge sharing.
* Ability to work effectively in an international team environment.
* Passion for CRM and its Microsoft ecosystem.
What you will do
* Define test plans, scenarios, and test cases.
* Hold or be in the process of obtaining MB200, MB210, or MB220 certifications.
* Define test plans and monitor the implementation of features.
* Master project methodologies (Scrum, Agile, V-Model) and apply them effectively.
* Draft functional documentation and provide user training.
* Conduct workshops to gather and analyze client requirements and provide CRM implementation advice.
* Ensure alignment between client needs and the deployed CRM solution.
Learn more
Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner. Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
A great place to work
As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Company
Learn more about this company
Visit this company’s hub to learn about their values, culture, and latest jobs.
#J-18808-Ljbffr