Job Details
AV Technician
Job Description
We are seeking a skilled Audio-Video Technician to join our team. In this position, you will be responsible for setting up, installing, operating, testing, and maintaining audio and video equipment at our customer site in Waterloo.
Job requirements:
1. Front Line AV service support in a complex environment
2. Experience trouble shooting Teams, Zoom and Google Meet in a wide range of environments
3. Diagnose printer and other peripheral device failures and implement solutions
4. Provide installation and upgrade services of supported hardware and software
5. Support of key engineering applications at use within the business
6. Move workstations and peripherals, as required
7. Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
8. (Desktops/Laptops) - Hardware and Software Troubleshooting
9. Knowledge of Audio-Visual systems and technologies.
Job Requirements
10. 2 Years' experience in an (IT Support Role)
11. Candidates need to be flexible, efficient and able to work independently
12. Ability to communicate technical information to non-technical audiences
13. Strong sense of customer service
14. Good organizational skills
15. Excellent Verbal and Written Communication Skills [English]
16. Ability to multitask
17. Team focused
18. Ability to trouble shoot and stay calm under pressure
19. Proficient with 'Remote Worker' technology, accessibility troubleshooting skill
20. Some hardware support experience required e.g. installing memory/hard drives
What we offer
21. Competitive salary and benefits package, including Meal Vouchers, Ecocheques;
22. Hospitalization and group insurance;
23. Extra vacation days;
24. Opportunities to learn and develop: training programs;
25. Personalized career path within the organization;
26. Exposure to an international environment as part of a multicultural team spread across Europe.
What's next: In case you need further information, just send us a message at and we'll be happy to assist! Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!Learn more about us on and join us on, and where we regularly post insights from our colleagues.#LI-ONSITE