Social network you want to login/join with: Support Specialist Hospitality (German & English speaking), Ghent Client: Lightspeed Location: Ghent, Belgium Job Category: Other EU work permit required: Yes Job Reference: 9919518a7c8f Job Views: 2 Posted: 17.03.2025 Expiry Date: 01.05.2025 Job Description: Hi there! Thanks for stopping by As part of Lightspeeds Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. What youll be doing: Working with a truly global, multi language 24x7 team across APAC, EMEA and NOAM Flexibility on working days and shifts (weekends included) Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed''s Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager) What youll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows Even better if you have, but not necessary: Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms Experience or knowledge of the Hospitality industry Experience supporting a SaaS product Experience supporting an iOS application Computer networking experience or interest We know that people are more than whats on their CV. If youre unsure that you have the right profile for the role... hit the Apply button and give it a try! Please make sure to apply with a CV in English. Whats in it for you: Unlimited Annual Leave with our PTO scheme 400 annually towards Health and Wellbeing Optical cover Opportunity to join a growing team, in a fast paced, high growth company Work with a team of incredibly talented and forward thinking people! Work for a team that values hard work, and knows how to celebrate the wins Amazi