Location: Belgium - Zaventem | Job-ID: 201901 | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
Are you passionate about IT and dealing with customers at all levels? Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move!
We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers in Leuven or Merksem
What you'll do
Working as part of a dynamic team you will provide onsite support.
Some of the daily activities are:
1. You will be answering incoming calls from customers with technical and substantive questions
2. You will be logging incident calls and handling incidents and service requests
3. You will carry out extensive troubleshooting and problem solving
4. You will be guiding new customers in configuring and starting up applications
Technical skills:
5. Knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)
6. Good knowledge of Desktop and Laptop hardware environments
7. Good knowledge of Active Directory (Azure AD, Endpoint / Intune)
8. MDM
9. A broad knowledge of different technologies: Printers and network printing Citrix environment and applications Smartphone and tablets Knowledge of Google apps is a benefit Having worked in an ITIL environment is a benefit Experience with remote user assistance
What you'll need
10. Fluent communication skills in Dutch, French and English
11. Experience in a Service Desk or support environment role
12. Good knowledge of the most used IT tools
13. Customer focus and understanding customer needs
14. Team player, easily uniting with the team members and working with stakeholders
15. Resilient person who can cope with a very fast-moving landscape
16. Share knowledge with colleagues through documentation
17. Have a valid driver's license B