The Client Services and Process Improvement Officer manages client exits, customer care, and internal projects, while optimizing processes and ensuring continuous improvement across teams. Client Details Our client, an international Private Bank, is currently looking for a Client Services and Process Improvement Officer to strengthen its team in Brussels. Description As a Client Services and Process Improvement Officer, you will have the following responsibilities: Manage client exits by supporting colleagues and preparing reports for management. Handle customer care activities, including resolving complaints Lead or act as a stakeholder in various projects within the Business Support team. As a lead, this involves organizing consultations, defining requirements, following up on action points, conducting tests, and overseeing training. As a stakeholder, you attend meetings, assist in testing, and provide feedback on procedures Conduct audits, perform root cause analyses, and ensure continuous process improvement. You will also help implement new processes and review existing ones regularly Work closely with various teams, aligning processes and tools across departments like Commercial Services, Operations, and Risk Management Profile As a Client Services and Process Improvement Officer, you have the following profile: Bachelor's or Master's degree with experience in project management or banking. Knowledge of banking products, credit intermediation, and financial planning is a plus Strong customer orientation, problem-solving ability, and excellent communication. Technical proficiency in Microsoft Office (Excel, Word, PowerPoint), with a strong ability to work independently and as part of a team Native level of Dutch or French speaker with advanced proficiency in the other national language and English (spoken and written) Job Offer Our client offers: A competitive salary package based on your experience and assorted by many additional benefits A dynamic role within a leading organization, providing an opportunity to manage impactful projects Continuous professional development through ongoing learning in banking and project management Collaborative work environment with opportunities for process optimization and innovation