Functieomschrijving
Location: Braine l'Alleud - Eigenbrakel
Job Type: Full-time
About Us: At FaciliTeam, we are engaged every day in the technical maintenance of our clients' buildings. With a strong focus on customer satisfaction and teamwork, we are looking for a dynamic Account Manager to join our growing team.
Job Description: As an Account Manager, you will manage the entire client relationship and be responsible for your client portfolio, ensuring they receive the highest level of service and support. You are a proactive problem-solver who approaches challenges with a solutions-oriented mindset.
Key Responsibilities:
* Manage a portfolio of clients and oversee all client activities.
* Ensure client satisfaction and profitability through diligent follow-up and service delivery.
* Develop comprehensive maintenance plans tailored to client needs.
* Address client requests promptly and effectively, understanding their requirements.
* Prepare and present accurate quotes for services.
* Select and coordinate with technicians or subcontractors to perform necessary work.
* Establish and maintain service schedules to ensure timely delivery.
* Generate and manage client invoices efficiently.
* Review and validate invoices received from suppliers to ensure accuracy.
* Maintain and update the management information system for effective tracking.
Qualifications:
* Bachelor’s degree or equivalent experience, with a strong background in client management.
* Proven experience in managing technical maintenance, such as HVAC, electrical, or fire safety systems.
* Strong analytical skills and the ability to demonstrate initiative.
* Autonomous and flexible, with a proactive approach to challenges.
* Excellent team player, fostering collaboration and communication.
* Fluent in Dutch, ok in French and English.
*
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional development and growth.
* A supportive and dynamic work environment.
How to Apply: If you are passionate about client success and thrive in a fast-paced environment, we would love to hear from you!
Please send your resume and a cover letter to laurent.pestiau@faciliteam.be.
Join us at FaciliTeam and be part of a team that values innovation and collaboration!
Profiel
Professionele vaardigheden
* Klanten: Bedrijven
* Klanten: Key accounts
* Klanten: Kleine en middelgrote ondernemingen (kmo's)
* Klanten of leveranciers opvolgen Oplossingen voorstellen in geval van problemen (levering, garantie, reglement, ...)
* Telefonische oproepen ontvangen Klanten informeren (opvolging van de bestelling, informatie, ...)
* Klanten: Overheden, administratie
* De vraag van de klant technisch en commercieel onderzoeken (termijn van fabricatie, beschikbaarheid van producten, kost, ...)
* Bestellingen registreren Voorwaarden controleren (leveringstermijnen, verpakkingswijze, ...) De klant of de verkoper erover inlichten
* De betaling van bestellingen opvolgen (voorwaarden, facturatie, ...) of overmaken aan de betreffende dienst (boekhouding, juridische zaken, ...)
* Kostenramingen opstellen Technische en commerciële gegevens overmaken aan klanten, verkopers, ... (planning, prijs, betaling, ...)
Persoonlijke vaardigheden
* Commercieel inzicht
* Plannen en organiseren
* Verantwoordelijkheid
* Assertiviteit
* Zelfstandigheid
* Digitaal denken
* Analyseren
* Resultaatgerichtheid
* Flexibiliteit
* Creativiteit
* Stressbestendigheid
* Betrouwbaarheid
* Initiatief
* Zorgvuldigheid
* Klantgerichtheid
* Kritisch denken
* Communiceren