As an Ocean Freight Forwarder, you will play a crucial role in the transportation and logistics industry by coordinating the movement of goods for clients across international and domestic borders. You will be responsible for managing all aspects of the shipping process, from booking cargo space to ensuring timely delivery, while adhering to regulatory requirements and maintaining excellent customer service.
Key Responsibilities
1. Cargo Booking and Coordination: Arrange transportation for cargo shipments by sea, rail, or road, based on client requirements and budget constraints. Coordinate with carriers, shipping lines, trucking companies, and other service providers to secure space and schedule shipments.
2. Documentation Management: Prepare and manage all necessary documentation for customs clearance, import/export compliance, and freight tracking. Ensure accuracy and completeness of paperwork to facilitate smooth movement of goods and avoid delays.
3. Customs Compliance: Stay informed about customs regulations, tariffs, and trade agreements to ensure compliance with import/export laws. Coordinate with customs brokers to facilitate clearance of shipments and resolve any issues that may arise.
4. Customer Service: Serve as the primary point of contact for clients, providing timely updates, resolving inquiries, and addressing concerns throughout the shipping process. Maintain strong relationships with customers to foster loyalty and repeat business.
5. Supply Chain Coordination: Collaborate with suppliers, manufacturers, distributors, and other stakeholders to optimize supply chain efficiency and minimize transportation costs. Coordinate multi-modal shipments and manage inventory flow as needed.
6. Freight Rate Negotiation: Negotiate spot rates with carriers and vendors to secure competitive pricing and maximize profitability.
7. Risk Management: Identify potential risks and hazards associated with transportation and logistics operations, such as cargo damage, theft, or regulatory compliance issues. Implement risk mitigation strategies and insurance coverage as necessary.
8. Technology Utilization: Utilize freight management software, tracking systems, and communication tools to streamline processes, track shipments in real-time, and provide visibility to clients. Leverage technology to improve efficiency and accuracy in managing freight operations.
9. Continuous Improvement: Seek opportunities for process optimization, cost reduction, and service enhancement within the freight forwarding operations. Implement best practices and standards to drive continuous improvement and maintain competitiveness.
Qualifications
10. Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field. Relevant certifications (., FIATA-) are a plus.
11. Previous experience in freight forwarding, logistics, or related industry preferred.
12. Strong knowledge of international trade regulations, customs procedures, Incoterms and documentation requirements.
13. Excellent organizational, communication, and problem-solving skills.
14. Ability to multitask, prioritize workload, and work effectively under pressure.
15. Proficiency in freight management software, MS Office Suite, and other relevant technology tools.
16. Fluency in Dutch and English.
17. Strong attention to detail and accuracy in handling documentation and data.
18. Customer-focused mindset with a commitment to delivering exceptional service.
19. Flexibility to adapt to changing industry dynamics and client needs.
20. Startup mentality
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
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