As a CX Architect, you will be responsible for designing, shaping, and implementing customer-centric strategies and solutions that align with client needs. You will collaborate closely with stakeholders to create seamless customer experiences and optimize digital touchpoints.
Your responsibilities include:
* Analyzing customer expectations, challenges, and goals through workshops and research.
* Developing a strategic vision for customer experience and translating it into tangible digital solutions.
* Collaborating with internal teams and clients to design and implement architecture solutions.
* Providing strategic guidance to clients on customer experience (CX) best practices while leveraging industry-leading platforms such as Shopify Plus, SAP CX, Adobe Commerce, Commercetools, Contentful, Acquia, or similar enterprise solutions to drive digital transformation and business growth.
* Working with composable ecosystems, integrating technologies to enhance customer experiences. Staying updated on industry trends to adopt innovative solutions effectively.
* Leading and mentoring technical development teams, providing guidance, coaching, and best practices to ensure high-quality solutions and continuous growth.
Qualifications:
* Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
* 5 to 10 years of experience in CX strategy, architecture, or a related role.
* Good understanding of the different solutions existing on the market for setting up a composable CX architecture (front-end frameworks; CMS – DXP – CRM - commerce components; MACH alliance).
* Strong understanding of middleware and system interfacing logic.
* Experience in working with complex digital architectures and enterprise-level solutions.
* Proven ability to explain technical concepts in clear, non-technical terms to a variety of stakeholders.
* Passion for trends and innovations in customer experience and digital transformation.
* A team player who can also work independently.
* Fluent in English, Dutch, and French.
What to expect:
* Exposure to a wide range of industries and projects, offering continuous learning opportunities.
* A challenging and impactful role with long-term career prospects.
* An attractive salary package with extensive benefits.
* Access to advanced training programs and certifications to refine your expertise further.
* Collaboration with a talented and passionate team in a dynamic environment.
* Clear career progression opportunities within a forward-thinking organization.
Offer:
* Company car with fuel or charge card.
* Net expense allowances.
* Group insurance.
* Hospitalization insurance.
* 13th-month salary.
* Flexible hours and generous vacation days.
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