Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Rixos Phu Quoc, a luxurious resort located on the pristine island of Phu Quoc, Vietnam, is seeking a visionary and experienced General Manager to lead our world-class property. As the General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving business growth.
* Pre-opening experience
* Develop and implement strategic plans to achieve the resort's financial and operational goals
* Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement
* Ensure the highest standards of guest service and satisfaction across all departments
* Manage the resort's financial performance, including budgeting, forecasting, and cost control
* Drive revenue growth through innovative marketing strategies and effective yield management
* Maintain and enhance the resort's reputation as a leading luxury destination in Vietnam
* Collaborate with corporate leadership to align the property's performance with brand standards and objectives
* Oversee all aspects of resort operations, including rooms, food and beverage, spa, and recreational facilities
* Build and maintain strong relationships with key stakeholders, including owners, local authorities, and community partners
* Ensure compliance with all relevant legal, safety, and environmental regulations
* Identify and implement opportunities for operational improvements and cost efficiencies
* Lead crisis management efforts and develop contingency plans to mitigate risks
Qualifications
* Minimum of 10 years of experience in luxury hospitality management, with a proven track record of success in leading high-end resorts or hotels
* All-Inclusive experience is a must
* Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred
* Demonstrated expertise in strategic planning, financial management, and revenue optimization
* Strong leadership skills with the ability to motivate and develop high-performing teams
* Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders at all levels
* Proven experience in crisis management and problem-solving in a dynamic environment
* In-depth knowledge of luxury hospitality industry trends, best practices, and international brand standards
* Proficiency in property management systems and hospitality technology platforms
* Strong analytical and decision-making skills, with the ability to interpret complex data and make sound business judgments
* Experience in opening and/or renovating properties is highly advantageous
* Knowledge of the Vietnamese market and cultural sensitivity to the local environment is preferred
* Fluency in English is required; proficiency in Vietnamese or other Asian languages is a plus
* Experience in South East Asia
Additional Information
What’s In It for You
* Lots of opportunity to progress and switch it up as part of a global family of brands.
* Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
* Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
* The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
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