At RSA our purpose is to help people, businesses, and society prosper in good times and be resilient in bad times.
We have offices in Luxembourg, France, Spain, Belgium, and the Netherlands, where we’ve embraced hybrid working and empower our 250 plus people to work flexibly to suit their needs and those of our customers. Our customers benefit from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. We aim to build a specialty solutions leader by capitalizing on a vast market opportunity, while maintaining a sub-90 operating combined ratio.
We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility, and learning opportunities you need to do it.
Our Core Belief
People are at the heart of our organization – and of our success. How we do things is just as important as what we achieve. We are a purpose-driven company based on values and a belief that insurance is about people, not things.
Culture and Community
Our Values guide our decision-making, keep us grounded, help us outperform, and are key to our success. Our values are – Integrity, Respect, Customer-driven, Excellence, and Generosity. We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected.
Social Impact
Our customers are our advocates. Insurance is about people, and helping people be resilient in bad times is the reason we’re here. It’s also why being Customer-driven is one of our Values.
Our people are engaged. Our people are central to our success. That’s why we invest in the well-being and development of our employees and create an environment where they can be resilient and thrive.
Being a most respected company is about financial outperformance and helping society. Building resilient communities speaks to our purpose and builds on over a decade of investment and leadership.
So, if you are looking to take the next step in your career, work with the best in the business, and open a door of opportunity, contact us today!
Senior Internal Communications and Engagement Manager – RSA Europe
This role is to support the Global Specialty Lines (GSL) Executive to inspire and inform employees across our European business about our strategy, our purpose, and our values. You’ll have responsibility for supporting key activities such as strategic communications, leadership engagement, people communications, financial results, and engagement action plans, as well as managing the Diversity, Equity, and Inclusion (DEI) ambitions of the business. Ultimately, you will play your part in ensuring that everyone, regardless of where they work, is able to understand the role they play in delivering for our customers.
Job Description
Reporting to the Vice President, People, this is a dynamic role encompassing internal communications, employee engagement, and stakeholder management. You will have strong knowledge and experience of developing and leading internal communications and employee engagement strategies and plans. You will demonstrate a proven track record of event organization both in-world and virtual. You will have demonstrable experience in building collaborative relationships and have strong influencing ability. Your communication skills, both written and verbal, will be excellent, with an ability to deliver to deadlines and assume a proactive role for the execution of responsibilities. You will be creative and innovative, with a desire and curiosity to try new ways of working, while always striving to continuously improve and deliver for the business.
Key Responsibilities
* Operate using knowledge and context from key stakeholders and with a Europe-wide lens to deliver the right business outcomes through effective internal communications.
* Development and delivery of the overall internal communications strategy in partnership with the team to build a best-in-class internal communications function, which helps to create a better employee experience and delivers the business’ strategic priorities and objectives.
* Use a multi-channel approach to inform and inspire colleagues on business plans, priorities, outcomes, and successes, with an emphasis on storytelling and two-way communication.
* Work to improve employee engagement scores in partnership with HR through the delivery of effective employee engagement action plans, building trust through authentic communication; line manager capability; and the employee voice.
* Design and deliver an ongoing programme of leadership engagement and events, enabling strong understanding, advocacy, and participation in the ownership and delivery of strategy.
* Lead the development of channels that support leaders to lead, and managers to manage.
* Be data-led - strengthen a culture of using insights and measurement to inform communications strategy and practice.
* Manage the business engagement squad – the LuXEngagers, and the DEI / Charity squad – the CommEUnity team, as well as delivery of and reporting on our 2024/26 DEI Strategy.
* Build a network of colleagues across the GSL business who can contribute to the development of great content and the delivery of impactful communications.
* Work closely with your GSL colleagues to share information that will appeal to external parties such as the media, customers, and future employees ensuring we have one story.
Attributes and Qualifications
* Proven track record of strong internal communications and employee engagement delivery at a senior corporate level.
* Experience in creating and delivering high quality, high impact communication and engagement plans at large organizations, and being part of an energized, engaged team.
* Demonstrated emotional intelligence, interpersonal, and written communication skills.
* Results-driven with a proven ability to work under pressure and to tight deadlines.
* A team player, with a collaborative style.
* Not afraid to constructively challenge and you will ensure excellent two-way communication between senior leaders and our other employees.
* Proven ability to be resourceful, inventive, self-motivated, and able to lead and influence others.
* Creative, and curious to enable the best business outcomes.
* A rigorous approach to structure, timelines, and execution of plans.
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