Antwerp, Belgium
Are you our new service-oriented Institutional Account Manager? Do you have a passion for financial products and building meaningful relationships with Tier 1 institutional clients? We warmly invite you to join our Institutional Service team in Antwerp.
About the job:
We are looking for a dedicated colleague fluent in French, Dutch, and English, who can support our largest partners and clients in the Mid Europe Region.
We take pride in achieving high satisfaction and aim to enhance overall partner relationships. The Institutional Service desk acts as the primary point of contact for all day-to-day operational queries and complex issues for our institutional clients. You will be responsible for delivering exceptional service to a portfolio of asset managers and financial clients.
At Saxo, we take pride in fostering a culture that embraces growth. You will thrive in a dynamic, ambitious, yet informal and welcoming work environment. We are committed to your personal and professional development, offering ample opportunities for career advancement. Collaborate with top professionals in the industry and make a meaningful impact.
Responsibilities:
1. Serving as the primary point of contact for daily operational queries and escalations for your portfolio of institutional clients
2. Actively contributing to the growth of our partners through educational initiatives
3. Efficiently addressing and resolving partners’ queries and escalations
4. Collaborating with specialists and relevant stakeholders to investigate complex partner requests
5. Identifying customer needs and championing the partner's voice within our organization
6. Managing small projects focused on improving or developing services based on partners’ needs
Your profile:
With at least one year of experience in account management, middle office, or client-facing operational roles within the financial industry, you possess exceptional communication skills and are proficient in French, Dutch, and English. You excel in a dynamic environment with a keen focus on task prioritization, are highly organized with meticulous attention to detail, and demonstrate an enthusiastic and proactive approach. Additionally, you hold the AMF (Autorité des Marchés Financiers) certification or are willing to be enrolled and pass it within 8 months.
Even if you don’t meet all the requirements, we still want to hear from you! We value enthusiasm and potential as much as experience.
We conduct interviews on an ongoing basis and hire when we have found the right employees.
How to apply:
Create an account to upload your CV and a brief personal motivation. We look forward to getting to know you better.
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