The client is looking for a VIP Account Manager to join his team in Brussels. This company is a global leader in sports betting, gaming, and interactive entertainment. With a diverse portfolio of well-known brands, it operates both online and through retail betting locations. Known for its commitment to responsible gaming and constant innovation, the company leverages advanced technology to create engaging and safe player experiences. Operating in multiple international markets, it is recognized as one of the industry's most forward-thinking and sustainable organizations. We are seeking a dynamic and customer-focused VIP Account Manager to join our team in the gaming sector. In this role, you will be responsible for building, nurturing, and retaining relationships with our top-tier players, delivering personalized experiences, and ensuring the highest level of satisfaction. You will serve as the main point of contact for our VIP players, understanding their gaming preferences and needs, and working cross-functionally to enhance their overall gaming experience. Key Responsibilities : Build and Maintain Relationships: Act as the dedicated account manager for VIP players, understanding their preferences, engagement patterns, and needs. Personalized Communication: Deliver tailored communications, exclusive offers, and personalized promotions to keep players engaged and satisfied. Player Retention: Use analytics and feedback to proactively manage and retain top-tier players, identifying risks and implementing strategies to maintain loyalty. Event Management: Plan and execute exclusive events and experiences, both online and offline, designed for VIP players. Cross-Functional Collaboration: Work closely with the marketing, product, and customer support teams to continuously improve VIP offerings and player satisfaction. Data-Driven Decision-Making: Use player data to analyze behavior, measure impact, and optimize engagement strategies. Performance analysis though KPIs Develop personalized offer though an optimize CRM management Proven experience in VIP account management within the gaming or entertainment industry. Strong understanding of the gaming sector and player engagement strategies. Excellent communication and relationship-building skills. Proactive, stress resilient. Analytical mindset with experience in using data to guide decisions. Passion for gaming and a customer-centric approach to service. Fluent in Dutch, French an... Analytics, CRM management, Account Management, KPI, Communication, Cross Functionality, Strategies, Engagement, Decision Making, French language, Strategy Execution, Design, Promotions, Stress tolerance, Dutch Language, VOS, Proactivity, Retention, Passion, Customer Oriented, Customer Oriented, Gambling, Event Management, Customer support, Service, Gaming, Marketing Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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