About Proximus
Proximus is a leading provider of digital services and communication solutions in Belgium and internationally. We empower our customers to live better and work smarter by offering tailored products and services that meet their needs, as well as being a partner in their digital evolution.
The Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
Job Description
We are seeking a Senior Project Manager for our Strategic & Mission Critical Services team within Proximus NXT IT. As a senior project manager, you will be responsible for delivering projects on time and within budget to one of our key corporate customers in the public safety services.
You will act as the single point of accountability for our customer, who understands their business and has expertise in ICT solutions. You will apply our project management methodology to ensure cost-efficient and timely delivery of projects while keeping risks under control.
Key Responsibilities:
* Ensure clear understanding of customer requirements and Proximus NXT solutions at the start of each project.
* Set up and manage the project implementation team, composed of 'non-dedicated' ICT resources, and supported by Pre-sales, Account & Product Managers.
* Create and obtain approval for detailed project plans, considering customer expectations and availability of Proximus NXT resources, including critical path of the project.
* Guarantee quality of project deliverables and ensure project planning and P&L are respected by closely following up on implementation and taking proactive actions to avoid deviations.
* Serve as main Proximus NXT point of contact for the customer, as well as subcontractors and/or partners, during the entire implementation phase.
* Report on progress by centralizing relevant information and providing to-the-point communication towards both customer and management.
* Chair steerco meetings and project progress meetings.
* Anticipate potential risks to avoid implementation and P&L issues throughout the entire project phase by taking appropriate actions within the Proximus NXT organization and/or towards the customer.
* Be responsible for financial result of customer project by ensuring it remains within agreed scope, quality, and budget.
* Hand over all relevant project information to operational teams and obtain customer acceptance on implemented solution before project closure.
* Support Sales colleagues in strategic discussions with customer.
Requirements
To succeed in this role, you will need:
* Education: Master degree or bachelor in IT
* Certifications: PMI or PMBOK or Prince2 or Agile
* Languages: Fluent in English, Dutch, and French
* Professional Experience: At least 10 years of experience in IT infrastructure project management
* Project Management Requirements: Demonstrated expertise in Project Management methodologies, including:
* Project Integration Management: Ability to coordinate all aspects of a project, ensuring that project goals are met.
* Scope Management: Proficiency in defining and controlling what is included in the project.
* Time Management: Expertise in developing and managing project schedules to ensure timely completion.
* Cost Management: Skills in budgeting and controlling project P&L.
* Quality Management: Ensuring that project deliverables meet the required standards.
* Human Resource Management: Effective resource allocation.
* Communications Management: Strong communication skills for stakeholder engagement and reporting.
* Risk Management: Identifying, analyzing, and responding to project risks.
* Procurement Management: Managing procurement processes and vendor relationships.
* Stakeholder Management: Engaging and managing stakeholder expectations and involvement.
Soft Skills:
* Integrity, ethics, and values come naturally to you.
* Strong leadership, communication, and interpersonal skills.
* Proven ability to manage IT projects and work effectively with diverse teams and stakeholders.
* Problem-solving mindset, always with an eye on the result.
* Effective in navigating complex stakeholder positions and discussions.
* Strong financial knowledge to manage project P&L.
* Positive and constructive, even in difficult circumstances.
* Stress-resistant, sociable, and can easily persuade people to reach consensus.
* Act as a role model for the 'Proximus NXT IT' values and Growth mindset.