WESTPOLE is looking for a Senior IT Workplace Engineer to work for one of its clients based in Brussels.
Primary Tasks and responsibilities
· Responsible for design and implementation of new workplace infrastructure solutions
· 3rd line support (troubleshooting, incident and change management)
· Prepare and execute planned maintenance/upgrades (security patching, operating system and tooling upgrades, ...)
· Industrialization of the Operational Processes
· Develop and maintain Operational and Technical documentation
· Drive knowledge transfer to 1st and 2nd level support teams located in offshore
· Ensure security and audit guidelines are correctly implemented
· Market watch on new trends and technologies for the workplace
Technical skills
Mandatory
* In depth experience with Microsoft 365 cloud services
* Excellent knowledge of Windows Client Operating System: Windows 10/11
* Excellent knowledge of MS Intune and AzureAD
* Good understanding of network engineering and security principles
* Workplace hardware knowledge: Dell, Lenovo, HP, Logitech, Poly
* Technical writing skills to write the proper documentation according to internal regulations
Methodology/Certification requirements ·
* Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.
* Advanced course work in technical systems plus continued education in technical disciplines
* ITIL knowledge is recommended
* Experience with Agile methodology and working in Scrum teams is a value add
Hybrid mode:
3 days home working; 2 days presence at client premises.