Title: SIEM Engineer – Splunk Operations & Log Management
Location: Mons, Belgium
Duties
Service availability and monitoring
* Act as one of the engineers and Subject Matter Expert (SME) for SIEM and Log Collection services within the Cyber Security Data team
* Monitoring the availability and performance of the SIEM environment including log collection
* Detecting and reporting to SDM any service degradation
* Taking appropriate actions to restore the environment to a fully operational state when a problem is detected.
* Following best practices for maintaining the Splunk environment in a stable and reliable state with the objective of preventing any service degradation
* Ensure that data security systems are installed, configured, and operating correctly and in line with dependencies with others systems or applications required
* Ensure that data security systems operate within any KPI’s, as defined in Service Level Agreements with the customers
Outcome:
* Service degradation must be detected in less than 2 hours during standard working hours. This measure will be based on the ticket creation time compared to the issue occurrence time.
* Availability of the splunk environment must stay above 99.8% uptime in a fully operational state
* SDM shall be informed by email less than 2 hours after problem occurrence. This shall be measured based on the information provided in the related ticket and time email has been sent.
Change management
* Implement changes to the SIEM environment including but not limited to: software upgrades, new applications deployment, deploying new servers, modifying existing configuration of the SIEM environment, collecting new data sources, deploying new software.
* Follow the Change management process to get approval before implementing changes. This includes, but is not limited to, creating the change request, ensure all necessary information is provided in due diligence, following up the change request to ensure quick approval, attending to CAB meeting when necessary, providing impact assessment when required.
* Coordinate all these changes with external teams.
* Develop and maintain documentation guidelines, standard operating procedures, system and service design documents and other relevant documentation that support management of the data security systems.
Outcome
* Assigned tasks shall be completed within the time allocated for this task by the requestor in the ticketing system(s). In case of an external request, the time to consider will be the time allocated by the CSDE cell head, the SDM or one of their delegated authorities.
Reporting and advisory role
* Attending meeting when there is a need for representing the cell, for providing technical advice or for reporting relevant information to the team or other stakeholders.
* Reporting any relevant information to the cell head, the SDM or other team members.
Outcome:
* Less than 1 working day after the meeting, an email containing the meeting minutes, all the relevant information and the required actions shall be sent to the relevant people including SDM and CSDE Cell Head.
* Quality of the reporting to be assessed by the Cell Head or the SDM.
Providing support to customers
* Provide support to customers (mainly security analysts but not limited to them) facing issues or needing technical assistance
Outcome:
* Tickets should be closed within the time allocated by the Cell Head, the SDM or their delegated authorities
* Problem resolution shall be confirmed by the requestor in the ticket
Requirements
* The contractor that is going to perform the identified tasks as an Operation and Maintenance Expert in SIEM (Splunk) infrastructure management and log collection must have demonstrated skills, knowledge and experience as listed below:
* A good understanding of IT Security
* At least 2 years of relevant experience and strong technical skills in administering, deploying, installing, configuring and maintaining large distributed Splunk Enterprise environment
* Good programming skills in at least one of these languages: Ansible, python or bash
* A good understanding of networking and various protocols such as TCP/IP, HTTP(S), DNS.
* Very good knowledge and proven experience of Linux system and application administration and troubleshooting
* Ability to work autonomously
* Accuracy and attention to detail
* Each team member shall be dressed suitably for meetings with high ranked officials
* Strong reporting skills to various levels of seniority
* Language Proficiency: A thorough knowledge of English language, both written and spoken, is essential.
* Responsible for complying will all applicable local employment laws, in addition to following on boarding procedures. Delivery of the service cannot begin until these requirements are fulfilled.
* The service provider shall be required to provide services on working days.