Work core time is in office hours between 08.00 and 17.00 o´clock. 38h/week.
1. Entering and Processing Customer Orders in the System:
•Creation of order confirmation and change management of existing ones
•Ensure that all relevant information, such as item numbers, prices, delivery dates, and
payment terms, are correctly entered.
•Preparatory activities in connection with customs clearance.
2. Checking Orders for Completeness and Accuracy:
•Review customer orders for plausibility and compliance with internal guidelines.
•Contact the sales team or customers directly in case of uncertainties or errors to resolve issues promptly.
3. Coordination with Internal Departments such as Sales, Production, and Logistics:
•Work closely with the Sales, Production, and Logistics departments to ensure smooth order processing.
•Coordinate special requests or specific requirements with the respective departments.
4. Monitoring Order Status and Ensuring On-time Deliveries:
•Track order progress and proactively address delays or problems to find solutions and ensure delivery deadlines are met.
•Maintain and update delivery times and inform customers of any delays or changes.
5. Support in communicating with Customers on Inquiries or Uncertainties:
•Serve as the point of contact for customers regarding order-related questions, delivery dates, changes, or other concerns.
•Ensure friendly and professional communication to achieve high customer satisfaction.
6. Support of accounting department with tasks linked to the daily processes
•Creation of outgoing invoices and credit notes
•Follow up on periodic invoices
•Preparatory activities in connection with VAT registrations
7. Back up for dispatch office:
•Creation/ preparation of loading and shipping documents and the proper processing
•Close contact with freight forwarders about loading times
•Close contact with Logistic department about inbound and outbound deliveries
8. Maintaining Customer Master Data and Documenting Orders:
•Update and maintain customer master data in the system to ensure data quality.
•Properly archive and document orders and their history to always keep an overview of the order status.
9. Supporting Process Optimization in Order Processing:
•Actively participate in the continuous improvement of order processing procedures.
•Develop suggestions for efficiency improvements and enhance the interfaces between departments.
Profiel•Completed commercial training (e.g., industrial clerk, office clerk) or a comparable qualification, ideally with initial experience in order processing.
•Good English skills
•Experience with Office MS
•Ideally experience with ERP systems and a strong affinity for digital processes.
•Accurate and structured working style: You work precisely, even under time pressure, and keep track of all relevant information.
•Strong communication and teamwork skills: You enjoy working with other.
•Customer orientation and sense of responsibility: You have high standards for your work and aim to always find the best solution.
AanbodYou will be joining a great company.
Salary will be discussed based on competencies and experience.