JOB TITLE: Helpdesk employee LOCATION: VAC Ghent, Belgium DURATION: 04/04/2025 - 15/07/2027LANGUAGE: English, DutchWORK MODE: ONSITEJob Description:The Digital Flanders agency is looking for a driven and skilled Helpdesk employee (JR) to strengthen the Loketplatform service.Demonstrable experience as a helpdesk employee 1st and 2nd lineDemonstrable experience within the relevant technology experience in the relevant technologyDemonstrable basic knowledge of ITIL Service SupportGeneral demonstrable Windows knowledge (1st and 2nd line)General demonstrable AD knowledge (1st and 2nd line)Demonstrable knowledge of Office + Office 365 (1st and 2nd line)Demonstrable basic knowledge of networksDemonstrable experience of standard PC installationsContext:As a Helpdesk employee, you will join the Central Team within the Counter Platform department. The Central Team consists of transversal functions such as analysts, UX designers, project leaders, architects, product partners and a service delivery team.From the Central Team, you will work on the following services:Digital counters include citizen-oriented counters such as My Citizen Profile, and all building blocks that are shared with other counters, such as the e-counter for entrepreneurs and the association counter. My Citizen Profile is the place where you can safely and digitally arrange all your affairs with the government, such as following up on your files, viewing data, downloading certificates or consulting documents. My Citizen Profile collects all your official data and your government administration in one personal overview.Infoplatform is the solution for all Flemish government organizations that want to make their digital services simpler and more recognizable. The platform offers many functionalities and meets the most recent digital and user standards.The central contact centre is the first point of contact for questions about the Flemish government from citizens, companies and organisations, both digitally and via the telephone number 1700. Flemish government services can also use the contact centre to answer questions via their own information line or contact channels.Additional information:You handle reports at first and second line level. (Problem-solving skills, stress resistance)You keep the knowledge and configuration database up to date together with your colleagues. (Collaboration, accuracy, documentation skills)You write documentation and share knowledge with team members and the 1700 helpdesk. (Learning ability, knowledge sharing, structured work)You preferably have a basic knowledge of ITIL V2/V3/V4. (Curiousness to learn, process-oriented thinking)You preferably have experience with the use of management applications. (Adaptability, digital skills)