Are you looking to join a dynamic company, a leader in its field, and at the forefront of innovation? I am seeking a Customer Service Ambassador (multilingual, with at least excellent bilingual proficiency in French and Dutch) for a major player in the entertainment industry. As a key member of the Customer Service department, you will be at the heart of interactions with a diverse clientele, actively contributing to their satisfaction and loyalty. Provide personalized and professional customer service through various channels (email & chat). Assist customers with their inquiries and resolve any issues efficiently. Use modern tools to manage and track customer interactions. Collaborate with internal teams to improve processes and ensure optimal service quality. Actively participate in implementing innovative solutions to enhance the customer experience. You are highly bilingual in Dutch and French, with a good command of English if possible. You have prior experience in a similar role (customer service, support, or sales). You are solution-oriented, with excellent listening and analytical skills. Proactive, methodical, and stress-resistant, you can manage priorities professionally. An interest in the entertainment and technology sectors is a plus. A permanent contract (CDI) within a growing company. Comprehensive training during the first month to familiarize yourself with tools and services. A hybrid working environment combining office work and remote work (2 days/month after 6 months). An attractive salary package, including: A 13th-month salary. Meal and eco vouchers. Reimbursement of public transport, phone, and internet costs (... Français, Qualité de service, Customer Service, Customer Service, Meertaligheid, Innovation, Nederlands, Solution Oriented, Service quality, Customer Experience, Frans, Service client, Bilingual, Technology Sector, Capacité d'écoute, Néerlandais, Stressbestendigheid, Samenwerken, French language, Frans, Technologie, Klantendienst, Bilingual, Sales, Listening skills, Français, Dutch Language, Expérience client, Néerlandais, Proactivity, Bilingue, Engelse taal, Divertissement, Analyse, Entertainment, Methodical approach, Nederlands, Service client, Stress tolerance Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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